RMT campaign against cuts to London Overground ticket office hours

The RMT is currently campaigning against planned cuts to ticket office opening hours across the London Overground network.

Last year, the operator of London Overground, Arriva Rail London (owned by the German State Railways) planned to close 51 ticket offices on the network. Because of the level of opposition from passengers (there were around 6000 responses opposing the proposals), the Mayor of London announced in April 2019 he would halt the closures.

However, London Overground is now planning to cut ticket office opening hours across the network to the bare minimum – effectively achieving its original goal by stealth. These plans amount to closures in all but name – many stations are facing cuts of 80% or more compared to their current hours.

If these cuts go ahead, the RMT firmly believes that:

  • Stations will become less safe, secure and accessible
  • Passengers will not be able to access all ticket types and services at machines
  • Many people, including disabled and elderly passengers, would struggle to purchase tickets and get advice and assistance at the station
  • It will be easier for London Overground to close more ticket offices in the future.

The RMT has urged the Mayor to use his powers to intervene and halt these damaging cuts, but to date, this has not happened.

Therefore, the RMT has convened a protest at which we will be calling for the Mayor, TfL and London Overground to halt these proposals.

The Demonstration is taking place at 9am on Wednesday 20th November, outside City Hall, London, SE1 2AA.

The RMT has already held a number of successful action days at London Overground stations, distributing postcards for passengers to send to the Mayor, opposing the cuts.

We are grateful for the support already given to the campaign by a number of Trades Councils and anything further you could do to support the campaign and/or the demonstration would be much appreciated.

If you are able to distribute leaflets and postcards locally, please email Sophie Ward (s.ward@rmt.org.uk) and we will arrange for these to be sent to you.