Are we on the brink of victory or will it be a missed opportunity? – The future of Capita in Barnet by Mr Reasonable

On Friday, Barnet made an admission, a big admission; an admission that Capita is not delivering for Barnet. For me that comes as no surprise. I have been concerned about the scale and complexity of this contract since 2011 when the first clear contractual details emerged.

Sadly they are leaving a number of services with Capita that are either; under-performing; costing a fortune; or where Capita add little or no value.

Full blog here.